Cisco Technology, Inc.

Victor L Voydock

Michael Paul Lepore

Kevin T Collins

Lawrence E Johnson

Kenneth Jordan

Paul Robert Schechinger

Rick Whitesel

An apparatus for selecting contact center resources is provided. The apparatus includes a memory and a processor in communication with the memory. The memory includes computer code executable with the processor. The computer code is configured to obtain one or more user characteristics; map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, the user point being located at a point that spatially defines the one or more user characteristics; and determine a first distance between the user point and the first resource spatial point.

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Newton, MA, United States of America

Victor L Voydock