Lawrence E Johnson

Title: Innovations of Lawrence E Johnson

Introduction

Lawrence E Johnson is a notable inventor based in Sudbury, MA (US), recognized for his contributions to contact center technology. With a total of eight patents to his name, Johnson has made significant advancements in the field, particularly in optimizing resource allocation in contact centers.

Latest Patents

Among his latest patents, one is titled "Contact center routing using characteristic mapping." This invention provides an apparatus for selecting contact center resources, which includes a memory and a processor in communication with the memory. The memory contains computer code that is executable with the processor, designed to obtain user characteristics, map a user point on a spatial map, and determine distances between the user point and resource spatial points. Another significant patent is "Use of intelligent directed broadcast in contact center solutions." This method involves receiving a new contact in a contact center, forming a resource set in response to the expressed need, and sending a broadcast message to prospective resources in the resource set.

Career Highlights

Throughout his career, Johnson has worked with prominent companies such as Cisco Technology, Inc. and Geotel Communications Corporation. His experience in these organizations has contributed to his expertise in developing innovative solutions for contact centers.

Collaborations

Johnson has collaborated with notable individuals in the industry, including G Wayne Andrews and Steven H Webber. These partnerships have likely enhanced his work and led to further advancements in his inventions.

Conclusion

Lawrence E Johnson's contributions to contact center technology through his patents and collaborations highlight his innovative spirit and dedication to improving resource management in this field. His work continues to influence the industry and pave the way for future advancements.