Company Filing History:
Years Active: 2015
Title: Rick Whitesel: Innovator in Contact Center Technology
Introduction
Rick Whitesel is an accomplished inventor based in Nashua, NH (US). He has made significant contributions to the field of contact center technology. With a focus on enhancing user experience, his work has led to innovative solutions in resource management.
Latest Patents
Rick Whitesel holds a patent for "Contact center routing using characteristic mapping." This invention provides an apparatus for selecting contact center resources. The apparatus includes a memory and a processor in communication with the memory. The memory contains computer code that is executable with the processor. This code is designed to obtain one or more user characteristics, map a user point on a spatial map, and determine the distance between the user point and the resource spatial point.
Career Highlights
Rick is currently employed at Cisco Technology, Inc., where he continues to develop innovative solutions. His work focuses on improving the efficiency and effectiveness of contact center operations. He has a proven track record of leveraging technology to enhance user interactions.
Collaborations
Rick has collaborated with notable colleagues, including Kenneth Jordan and Michael Paul Lepore. Their combined expertise contributes to the advancement of technology within their field.
Conclusion
Rick Whitesel's contributions to contact center technology exemplify the impact of innovation in enhancing user experiences. His patent and ongoing work at Cisco Technology, Inc. highlight his commitment to advancing the industry.