The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 20, 2010
Filed:
Sep. 13, 2006
Paul Schechinger, Londonderry, NH (US);
Steven Morrison, Sunnyvale, CA (US);
John Hernandez, San Jose, CA (US);
Michael P. Lepore, Marlborough, MA (US);
Paul Russell, Clinton, MA (US);
Jay Ferrandini, Haverhill, MA (US);
William Finnerty, Leominster, MA (US);
Paul Schechinger, Londonderry, NH (US);
Steven Morrison, Sunnyvale, CA (US);
John Hernandez, San Jose, CA (US);
Michael P. Lepore, Marlborough, MA (US);
Paul Russell, Clinton, MA (US);
Jay Ferrandini, Haverhill, MA (US);
William Finnerty, Leominster, MA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.