For the Inventor, By the Inventor

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San Francisco, CA, United States of America

Medallia, Inc.

USPTO Granted Patents = 38

% Expired Patents = 36.8

EPO Patents = 1

Trademarks = 9

Forward Citations = 304

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31 inventors (with patents filed for the assignee):

Ji Fang (9 out of 14 patents)

Thorvald Natvig (8 out of 8 patents)

David Garrod (8 out of 12 patents)

4. Mansu Kim (6 out of 48 patents)

5. Wayne Ramprashad (5 out of 5 patents)

6. Tzu-Ting Kuo (5 out of 5 patents)

7. Andrew J Yeager (5 out of 5 patents)

8. Santiago Perez (3 out of 3 patents)

9. Dasol Kim (2 out of 2 patents)

10. Jay R Pascarella (2 out of 2 patents)

11. Gregor Stewart (2 out of 2 patents)

12. Andrew Ko (2 out of 2 patents)

13. Benjamin Chokchai Markines (2 out of 2 patents)

14. Po-Yu Li (1 out of 1 patent)

15. Jiacong He (1 out of 1 patent)

Core Competencies:

Voice-over-IP

Sentiment Analysis

Speech Analytics

Real-time Processing

Secure Messaging

Audio Feedback

ASR Confidence

Cascading Image Clustering

Predictive Memory Management

Text Clustering

Data Aggregation

Bot Interactions

38 patents: Sort by Forward Citations

1. 12170082 - On-the-fly transcription/redaction of voice-over-IP calls (2024-12-17),

2. 12147763 - System and method for identifying sentiment in text strings (2024-11-19),

3. 12047335 - Systems and methods for managing bot-generated interactions (2024-07-23),

4. 12028486 - Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones (2024-07-02),

5. 11902326 - Secure messaging integration with messaging applications (2024-02-13),

6. 11842372 - Systems and methods for real-time processing of audio feedback (2023-12-12),

7. 11711323 - Systems and methods for managing bot-generated interactions (2023-07-25),

8. 11693988 - Use of ASR confidence to improve reliability of automatic audio redaction (2023-07-04),

9. 11657596 - System and method for cascading image clustering using distribution over auto-generated labels (2023-05-23),

10. 11657052 - Dual filter histogram optimization (2023-05-23),

11. 11652922 - Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones (2023-05-16),

12. 11599726 - System and method for detecting portability of sentiment analysis system based on changes in a sentiment confidence score distribution (2023-03-07),

13. 11398239 - ASR-enhanced speech compression (2022-07-26),

14. 11310189 - Method and system to converse across fragmented messaging services based on discussion topics (2022-04-19),

15. 11227606 - Compact, verifiable record of an audio communication and method for making same (2022-01-18),

Medallia, Inc. specializes in experience management software, enabling organizations to capture and analyze customer and employee feedback in real-time. By leveraging advanced analytics and artificial intelligence, Medallia helps businesses understand and improve the experiences they provide, ultimately driving engagement and loyalty. Headquartered in San Francisco, CA, the company serves a diverse range of industries, empowering clients to make data-driven decisions that enhance their operational effectiveness and customer satisfaction.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Sep 29 2026

38 Patents

#118 in San Francisco, CA

#2,130 in California

#9,014 in US

#17,815 in the World

San Francisco, CA, United States of America

Medallia, Inc.

Forward Citations = 304

31 inventors:

Ji Fang (9 out of 14 patents)

Thorvald Natvig (8 out of 8 patents)

David Garrod (8 out of 12 patents)

4. Mansu Kim (6 out of 48 patents)

5. Wayne Ramprashad (5 out of 5 patents)

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