For the Inventor, By the Inventor

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San Francisco, CA, United States of America

Medallia, Inc.

USPTO Granted Patents = 38

EPO Patents = 1

Trademarks = 12

Forward Citations = 289

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31 inventors (with patents filed for the assignee):

Ji Fang (9 out of 14 patents)

Thorvald Natvig (8 out of 8 patents)

David Garrod (8 out of 12 patents)

4. Mansu Kim (6 out of 47 patents)

5. Wayne Ramprashad (5 out of 5 patents)

6. Tzu-Ting Kuo (5 out of 5 patents)

7. Andrew J Yeager (5 out of 5 patents)

8. Santiago Perez (3 out of 3 patents)

9. Dasol Kim (2 out of 2 patents)

10. Jay R Pascarella (2 out of 2 patents)

11. Gregor Stewart (2 out of 2 patents)

12. Andrew Ko (2 out of 2 patents)

13. Benjamin Chokchai Markines (2 out of 2 patents)

14. Po-Yu Li (1 out of 1 patent)

15. Jiacong He (1 out of 1 patent)

38 patents: Sort by Forward Citations

1. 12170082 - On-the-fly transcription/redaction of voice-over-IP calls (2024-12-17),

2. 12147763 - System and method for identifying sentiment in text strings (2024-11-19),

3. 12047335 - Systems and methods for managing bot-generated interactions (2024-07-23),

4. 12028486 - Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones (2024-07-02),

5. 11902326 - Secure messaging integration with messaging applications (2024-02-13),

6. 11842372 - Systems and methods for real-time processing of audio feedback (2023-12-12),

7. 11711323 - Systems and methods for managing bot-generated interactions (2023-07-25),

8. 11693988 - Use of ASR confidence to improve reliability of automatic audio redaction (2023-07-04),

9. 11657596 - System and method for cascading image clustering using distribution over auto-generated labels (2023-05-23),

10. 11657052 - Dual filter histogram optimization (2023-05-23),

11. 11652922 - Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones (2023-05-16),

12. 11599726 - System and method for detecting portability of sentiment analysis system based on changes in a sentiment confidence score distribution (2023-03-07),

13. 11398239 - ASR-enhanced speech compression (2022-07-26),

14. 11310189 - Method and system to converse across fragmented messaging services based on discussion topics (2022-04-19),

15. 11227606 - Compact, verifiable record of an audio communication and method for making same (2022-01-18),

Medallia, Inc. is a leading customer experience management company. They provide software solutions and services to help companies measure and improve customer satisfaction, loyalty, and engagement. Medallia's platform collects and analyzes customer feedback from various channels, such as surveys, social media, and online reviews, allowing businesses to gain actionable insights that drive strategic decision-making and enhance customer experiences.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 30 2025

38 Patents

#117 in San Francisco, CA

#2,068 in California

#8,727 in US

#17,314 in the World

San Francisco, CA, United States of America

Medallia, Inc.

Forward Citations = 289

31 inventors:

Ji Fang (9 out of 14 patents)

Thorvald Natvig (8 out of 8 patents)

David Garrod (8 out of 12 patents)

4. Mansu Kim (6 out of 47 patents)

5. Wayne Ramprashad (5 out of 5 patents)

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