logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11842372 B1

PDFFull Text
Date of Patent:
Dec. 12, 2023

Filed:

Aug. 15, 2020

Systems and methods for real-time processing of audio feedback

Applicant:

Medallia, Inc., San Mateo, CA (US);

Inventors:

Leslie Stretch, San Mateo, CA (US);

Krish Mantripragada, San Mateo, CA (US);

Ric Smith, San Mateo, CA (US);

Ali Sadat, San Mateo, CA (US);

Assignee:

Medallia, Inc., San Francisco, CA (US);

Attorney:
Primary Examiner:

Arif Ullah

Int. Cl.
CPC ...
G06Q 30/02 (2023.01); G06Q 30/0282 (2023.01); G06F 3/16 (2006.01); G10L 15/26 (2006.01); G06F 40/295 (2020.01); G06Q 50/00 (2012.01); G06Q 10/0637 (2023.01); G06Q 30/0204 (2023.01); G06Q 10/10 (2023.01); G06Q 30/0203 (2023.01); G06Q 30/016 (2023.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0282 (2013.01); G06F 3/167 (2013.01); G06F 40/295 (2020.01); G06Q 10/0637 (2013.01); G06Q 10/10 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0203 (2013.01); G06Q 30/0205 (2013.01); G06Q 50/01 (2013.01); G10L 15/26 (2013.01); G06N 20/00 (2019.01);
Abstract

Embodiments discussed herein are directed to systems and methods for processing audio feedback on a business, product or service offered and providing the feedback to an associated company in a way that enables the appropriate actors within the company's organizational hierarchy to analyze and take action with respect to the feedback. Customers or employees can interact with a virtual assistant platform or other voice recognition platform to access a feedback service that enables customers or employees to provide feedback to or have a conversation with any business about their product or service. The feedback service can be accessed at any time using a mobile phone or internet connected speaker device using a digital assistant platform.

Find Patent Forward Citations

Loading…