Wayne Ramprashad is a notable inventor based in Pittsburgh, PA (US). He has made significant contributions to the field of technology, particularly in voice-over-IP communications. With a total of five patents to his name, Ramprashad has demonstrated a commitment to advancing the capabilities of real-time communication systems.

Latest Patents

One of his latest patents focuses on the on-the-fly transcription and redaction of voice-over-IP calls. This innovative method allows for the real-time transcription and redaction of VOIP calls, producing redacted transcripts and audio without leaving a non-volatile storage footprint for unredacted call audio or transcripts. Another significant patent involves real-time contact center speech analytics, which includes critical call alerts deployed across multiple security zones. This invention enables the real-time monitoring and processing of contact center communications, providing timely, actionable analytic insights while ensuring the protection of sensitive customer information.

Career Highlights

Wayne Ramprashad currently works at Medallia, Inc., where he continues to develop cutting-edge technologies that enhance communication systems. His work has been instrumental in improving the efficiency and security of contact center operations.

Collaborations

Ramprashad collaborates with talented individuals such as David Garrod and Stephan Koledin, contributing to a dynamic team focused on innovation and excellence in technology.

Conclusion

Wayne Ramprashad's contributions to the field of voice-over-IP technology and contact center analytics highlight his role as a leading inventor. His innovative patents reflect a dedication to improving communication systems and protecting sensitive information.

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