The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2024
Filed:
May. 16, 2023
Applicant:
Medallia, Inc., San Francisco, CA (US);
Inventors:
Wayne Ramprashad, Wayne, PA (US);
David Garrod, Leadville, CO (US);
Assignee:
Medallia, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 15/18 (2013.01); G10L 15/26 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G10L 15/18 (2013.01); G10L 15/26 (2013.01); H04M 3/42008 (2013.01); H04M 3/5183 (2013.01); H04M 2201/40 (2013.01); H04M 2201/42 (2013.01); H04M 2203/558 (2013.01);
Abstract
The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
Ramprashad, Wayne. (2024). Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones (U.S. Patent No. 12028486). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12028486
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile