The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 25, 2023
Filed:
Nov. 20, 2019
Medallia, Inc., San Mateo, CA (US);
Mansu Kim, San Jose, CA (US);
Benjamin Chokchai Markines, Sunnyvale, CA (US);
Sudheer Babu Chittireddy, Cupertino, CA (US);
Medallia, Inc., San Francisco, CA (US);
Abstract
Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile