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For the Inventor, By the Inventor

Indianapolis, IN, United States of America

Interactive Intelligence, Inc.


USPTO Granted Patents = 17



Trademarks = 19

Forward Citations = 1,093

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21 inventors (with patents filed for the assignee):

goldMedal Donald E Brown (4 out of 4 patents)

silverMedal Michael D Gagle (3 out of 3 patents)

bronzeMedal Jeff H Swartz (3 out of 3 patents)

4.  Felix Immanuel Wyss (2 out of 45 patents)

5.  Kevin Andrew O'Connor (2 out of 8 patents)

6.  Brian Edward Mewhinney (2 out of 2 patents)

7.  Bruce Florman (2 out of 2 patents)

8.  Kevin Vlack (1 out of 7 patents)

9.  Michael D Snyder (1 out of 7 patents)

10.  Matthew Alan Taylor (1 out of 3 patents)

11.  Jay Michael Langsford (1 out of 2 patents)

12.  John H Thomas (1 out of 1 patent)

13.  Barry Ytuarte (1 out of 1 patent)

14.  Milan Vrenjak (1 out of 1 patent)

15.  Jeff Gerardot (1 out of 1 patent)


17 patents:

1. 8681950 - System and method for fingerprinting datasets (2014-03-25),
2. 8503663 - System and method for agent queue activation in a contact center (2013-08-06),
3. 8427981 - System and method for recording and monitoring communications using a media server (2013-04-23),
4. 8199891 - System and method for remote screen monitoring (2012-06-12),
5. 7856095 - System and method for providing a baseline for quality metrics in a contact center (2010-12-21),
6. 7363228 - Speech recognition system and method (2008-04-22),
7. 7117244 - Techniques for load distribution processing for call centers and other processing systems (2006-10-03),
8. 7110523 - System and method for distributing and routing calls in a call center (2006-09-19),
9. 6944272 - Method and system for administering multiple messages over a public switched telephone network (2005-09-13),
10. 6847715 - Method and system for informing callers within a queue (2005-01-25),
11. 6804346 - Staged predictive dialing system (2004-10-12),
12. 6763369 - Hierarchical process management in an intelligent call processing system (2004-07-13),
13. 6718032 - Read-only in-memory tables for intelligent call processing system (2004-04-06),
14. 6651085 - Agent status viewing system and method (2003-11-18),
15. 6512825 - Queue-based distinctive ringing in a call center system (2003-01-28),
Interactive Intelligence, Inc. is a leading provider of cloud-based customer experience solutions. The company offers a comprehensive suite of contact center, unified communications, and business process automation software. With its powerful and scalable platform, Interactive Intelligence helps organizations enhance customer engagement, streamline communications, and improve operational efficiency. To learn more about their products and services, visit their website at: https://www.genesys.com/products/cloud-customer-experience-platform
This text is generated by artificial intelligence and may not be accurate.

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USPTO Data Jan 1 1976 - Dec 16 2025

17 Patents

#69 in Indianapolis, IN

#285 in Indiana

#18,307 in US

#34,831 in the World

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Indianapolis, IN, United States of America

Interactive Intelligence, Inc.

Forward Citations = 1,093

21 inventors:

goldMedal Donald E Brown (4 out of 4 patents)

silverMedal Michael D Gagle (3 out of 3 patents)

bronzeMedal Jeff H Swartz (3 out of 3 patents)

4.  Felix Immanuel Wyss (2 out of 45 patents)

5.  Kevin Andrew O'Connor (2 out of 8 patents)

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