For the Inventor, By the Inventor

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Indianapolis, IN, United States of America

Interactive Intelligence, Inc.

USPTO Granted Patents = 17

CIPO Patents = 1

EPO Patents = 9

Trademarks = 18

Forward Citations = 1,113

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21 inventors (with patents filed for the assignee):

Donald E Brown (4 out of 4 patents)

Michael D Gagle (3 out of 3 patents)

Jeff H Swartz (3 out of 3 patents)

4. Felix Immanuel Wyss (2 out of 45 patents)

5. Kevin Andrew O'Connor (2 out of 8 patents)

6. Brian Edward Mewhinney (2 out of 2 patents)

7. Bruce Florman (2 out of 2 patents)

8. Kevin Vlack (1 out of 7 patents)

9. Michael D Snyder (1 out of 7 patents)

10. Matthew Alan Taylor (1 out of 3 patents)

11. Jay Michael Langsford (1 out of 2 patents)

12. John H Thomas (1 out of 1 patent)

13. Barry Ytuarte (1 out of 1 patent)

14. Milan Vrenjak (1 out of 1 patent)

15. Jeff Gerardot (1 out of 1 patent)

17 patents: Sort by Forward Citations

1. 8681950 - System and method for fingerprinting datasets (2014-03-25),

2. 8503663 - System and method for agent queue activation in a contact center (2013-08-06),

3. 8427981 - System and method for recording and monitoring communications using a media server (2013-04-23),

4. 8199891 - System and method for remote screen monitoring (2012-06-12),

5. 7856095 - System and method for providing a baseline for quality metrics in a contact center (2010-12-21),

6. 7363228 - Speech recognition system and method (2008-04-22),

7. 7117244 - Techniques for load distribution processing for call centers and other processing systems (2006-10-03),

8. 7110523 - System and method for distributing and routing calls in a call center (2006-09-19),

9. 6944272 - Method and system for administering multiple messages over a public switched telephone network (2005-09-13),

10. 6847715 - Method and system for informing callers within a queue (2005-01-25),

11. 6804346 - Staged predictive dialing system (2004-10-12),

12. 6763369 - Hierarchical process management in an intelligent call processing system (2004-07-13),

13. 6718032 - Read-only in-memory tables for intelligent call processing system (2004-04-06),

14. 6651085 - Agent status viewing system and method (2003-11-18),

15. 6512825 - Queue-based distinctive ringing in a call center system (2003-01-28),

Interactive Intelligence, Inc. is a technology company based in Indianapolis, Indiana, specializing in cloud-based communication and collaboration solutions. The organization focuses on developing software that enhances customer engagement and streamlines business processes through innovative contact center solutions and unified communications. With a commitment to improving customer experiences, Interactive Intelligence serves a diverse range of industries, providing tools that integrate voice, video, and data to facilitate seamless interactions.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Oct 6 2026

17 Patents

#63 in Indianapolis, IN

#281 in Indiana

#18,881 in US

#35,887 in the World

Indianapolis, IN, United States of America

Interactive Intelligence, Inc.

Forward Citations = 1,113

21 inventors:

Donald E Brown (4 out of 4 patents)

Michael D Gagle (3 out of 3 patents)

Jeff H Swartz (3 out of 3 patents)

4. Felix Immanuel Wyss (2 out of 45 patents)

5. Kevin Andrew O'Connor (2 out of 8 patents)

Please report any incorrect information to [email protected]

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