Donald E Brown

Title: The Innovations of Donald E. Brown

Introduction

Donald E. Brown is a notable inventor based in Zionsville, IN (US). He has made significant contributions to the field of technology, particularly in the realm of contact center solutions. With a total of 4 patents to his name, Brown has developed innovative systems that enhance communication and operational efficiency.

Latest Patents

One of his latest patents is titled "System and method for agent queue activation in a contact center." This invention discloses various technologies and techniques for automating the activation of agents in specific workgroups. The call queue server receives incoming communications, while a scheduling server analyzes historical communication data to forecast load for a particular time period. The system uses this forecasted load to create agent schedules, programmatically activating and deactivating agents based on calculated schedules. The call center server then routes queued communications to the activated agents.

Another significant patent is the "System and method for remote screen monitoring." This invention describes a computer system and method for automatically establishing a screen sharing session between two parties based on device associations. The computer telephony system establishes a telecommunication session and receives a request for a screen sharing session. Using a configuration plan, the system determines the appropriate computing devices for the session without requiring user input, thereby streamlining the process.

Career Highlights

Donald E. Brown is currently employed at Interactive Intelligence, Inc., where he continues to innovate and develop cutting-edge solutions for the communication industry. His work has had a profound impact on how contact centers operate, improving both efficiency and user experience.

Collaborations

Throughout his career, Brown has collaborated with talented individuals such as Bruce Florman and Michael D. Gagle. These partnerships have contributed to the successful development of his patented technologies.

Conclusion

Donald E. Brown's contributions to technology through his patents demonstrate his commitment to innovation in the communication sector. His work continues to influence the way contact centers function, paving the way for more efficient and effective communication solutions.