Jeff H Swartz

Title: Innovations by Jeff H. Swartz

Introduction

Jeff H. Swartz is an accomplished inventor based in Coral Springs, FL (US). He holds three patents that showcase his expertise in call processing and customer interaction systems. His innovative contributions have significantly impacted the way businesses manage customer communications.

Latest Patents

One of his latest patents is titled "Method and system for informing callers within a queue." This patent describes a system that integrates an automatic call distributor with an interactive voice response unit. The system allows callers to receive information even when an agent is unavailable, ensuring that their inquiries are addressed promptly. Another notable patent is "Hierarchical process management in an intelligent call processing system." This invention introduces a novel method for operating a customer interaction center server, utilizing a network of nodes to monitor and manage processes effectively.

Career Highlights

Jeff H. Swartz has made significant strides in the field of customer interaction technology. His work at Interactive Intelligence, Inc. has positioned him as a key player in developing innovative solutions for businesses. His patents reflect his commitment to enhancing customer service through technology.

Collaborations

Throughout his career, Jeff has collaborated with talented individuals such as Barry Ytuarte and Milan Vrenjak. These partnerships have contributed to the successful development of his innovative ideas and patents.

Conclusion

Jeff H. Swartz is a notable inventor whose work has advanced the field of customer interaction technology. His patents demonstrate his ability to create effective solutions for managing customer communications. His contributions continue to influence the industry positively.