The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 06, 2004
Filed:
Jul. 13, 2000
Milan Vrenjak, Coral Springs, FL (US);
Jeff Swartz, Coral Springs, FL (US);
Jeff Gerardot, Cicero, IN (US);
Interactive Intelligence, Indianapolis, IN (US);
Abstract
A novel communication handling system is disclosed. In one embodiment, communication handler process accesses read-only, in-memory copies of data tables from read-write table storage In this embodiment, handler process provides control information to hardware so that hardware performs selected actions, such as playing a recorded message, recording a message from the caller, transferring the call to a particular extension, etc. In other embodiments, communication handler process directs voice, data, or video chat requests delivered via an external network In still other embodiments, the in-memory copies are updated manually and/or automatically. In further embodiments, handler process may perform operations on sets of records from in-memory copies
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile