Company Filing History:
Years Active: 2013-2023
Title: Innovations by Jay Michael Langsford
Introduction
Jay Michael Langsford is an accomplished inventor based in Indianapolis, IN. He has made significant contributions to the field of contact center technology, holding two patents that showcase his innovative approach to agent scheduling and communication management.
Latest Patents
Langsford's latest patents include a "Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization." This system employs advanced algorithms to forecast workload demands and optimize agent schedules accordingly. His second patent, "System and method for agent queue activation in a contact center," automates the activation of agents based on historical communication data, ensuring efficient management of incoming communications.
Career Highlights
Throughout his career, Langsford has worked with notable companies such as Genesys Cloud Services, Inc. and Interactive Intelligence, Inc. His experience in these organizations has allowed him to refine his skills and contribute to the development of cutting-edge solutions in the contact center industry.
Collaborations
Langsford has collaborated with talented professionals, including William D'Attilio and German Andres Velasquez Diaz. These partnerships have further enhanced his innovative capabilities and contributed to the success of his projects.
Conclusion
Jay Michael Langsford's work in contact center technology exemplifies the impact of innovation on improving operational efficiency. His patents reflect a deep understanding of the challenges faced by contact centers and provide effective solutions to enhance agent performance and customer satisfaction.