Brian Edward Mewhinney

Title: Brian Edward Mewhinney: Innovator in Call Center Technologies

Introduction

Brian Edward Mewhinney is an accomplished inventor based in Carmel, IN, who has made significant contributions to the field of call center technology. With a total of two patents to his name, Mewhinney has demonstrated a commitment to improving the efficiency and effectiveness of communication processes within organizations.

Latest Patents

Mewhinney's latest patents showcase innovative systems and methods that enhance how contact centers manage agent workflows. His first patent, titled "System and method for agent queue activation in a contact center," introduces various technologies and techniques for automating the activation of agents within specific workgroups. This innovative system utilizes a call queue server that receives incoming communications and analyzes historical data to forecast future communication loads. Based on this analysis, a scheduling server creates agent schedules and programmatically activates or deactivates agents to optimize response times.

Additionally, Mewhinney holds a patent for a "Staged predictive dialing system." This invention provides a comprehensive method and apparatus for placing outbound calls using a predictive dialer at a call center, while also accommodating inbound calls. This system ensures that only the most appropriate calls are dialed, utilizing real-time statistics about agents' performance to refine the dialing process.

Career Highlights

Brian Edward Mewhinney has established himself as a key player in the technology industry, particularly through his role at Interactive Intelligence, Inc. His innovations reflect a deep understanding of the challenges faced by call centers and a passion for creating solutions that improve operational efficiencies.

Collaborations

Mewhinney's work has flourished through collaborations with talented individuals such as Matthew Alan Taylor and Jay Michael Langsford. Together, they have contributed to advancements in call center technologies, leveraging their collective expertise to drive innovation in the field.

Conclusion

In summary, Brian Edward Mewhinney is a notable inventor whose patents underscore a commitment to enhancing communication technologies. His contributions to Interactive Intelligence, Inc. and collaboration with skilled coworkers have positioned him as an influential figure in the industry, continually driving forward innovations that benefit call center operations and improve customer interactions.