Company Filing History:
Years Active: 2003-2020
Title: Rodney Allen Thomson: Innovator in Contact Center Technologies
Introduction
Rodney Allen Thomson, an accomplished inventor based in Westminster, CO, has made significant contributions to the field of contact center technologies with a total of 24 patents to his name. His innovative approaches aim to enhance the efficiency and effectiveness of contact centers, ensuring better service quality and operational performance.
Latest Patents
Among his recent patents, Thomson has developed methods for adaptive thresholding. This innovative method focuses on determining an adaptive threshold that closely monitors the real-time states of a contact center, adjusting thresholds dynamically based on these variables. Another noteworthy patent pertains to tracking and preventing mute abuse by contact center agents. This invention outlines a method and apparatus capable of detecting agent behavior that circumvents established metrics, thus helping supervisors maintain high standards of agent performance and accountability.
Career Highlights
Thomson's career has been marked by his tenure at leading companies such as Avaya Inc. and Avaya Technology LLC, where he has played a pivotal role in advancing technologies that support contact center operations. His extensive experience and knowledge have facilitated the development of numerous patented inventions that are widely recognized in the industry.
Collaborations
Throughout his career, Thomson has worked alongside other notable professionals in the field, including coworkers Brian J Reynolds and Joylee E Kohler. These collaborations have bolstered the creative process and resulting innovations, leading to enhanced solutions for contact centers.
Conclusion
Rodney Allen Thomson continues to be a key figure in the landscape of contact center technology innovation. His patented methods and systems not only demonstrate his technical prowess but also reflect his commitment to improving customer service experiences through advanced technological solutions. His work remains influential, paving the way for future advancements in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.