The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2019
Filed:
Aug. 06, 2008
Deborah Hill, Broomfield, CO (US);
Sarah H. Kiefhaber, Longmont, CO (US);
Joylee E. Kohler, Nothglenn, CO (US);
Katherine A. Sobus, Wilmington, DE (US);
Rodney A. Thomson, Westminster, CO (US);
Deborah Hill, Broomfield, CO (US);
Sarah H. Kiefhaber, Longmont, CO (US);
Joylee E. Kohler, Nothglenn, CO (US);
Katherine A. Sobus, Wilmington, DE (US);
Rodney A. Thomson, Westminster, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.