Location History:
- Boulder, CO (US) (2005 - 2011)
- Longmont, CO (US) (2010 - 2019)
Company Filing History:
Years Active: 2005-2019
Title: Innovations by Sarah Hildebrandt Kiefhaber
Introduction
Sarah Hildebrandt Kiefhaber is a notable inventor based in Longmont, Colorado. She has made significant contributions to the field of technology, holding a total of 10 patents. Her work primarily focuses on enhancing customer service through innovative solutions.
Latest Patents
Among her latest patents is the "Premises enabled mobile kiosk, using customers' mobile communication device." This invention provides a contact center that can service customers on-site via a mobile kiosk, which can be carried by the customer or an on-site representative. The mobile kiosk is designed to interface with enterprise and vendor databases, ensuring that customers receive enhanced service through appropriately skilled agents. Another significant patent is "Contact center service monitoring and correcting." This invention includes a system that monitors administrative changes within the contact center, assessing their impact on performance and allowing for reversals of changes that negatively affect service quality.
Career Highlights
Sarah has worked with prominent companies such as Avaya Inc. and Avaya Technology LLC. Her experience in these organizations has allowed her to develop and refine her innovative ideas, contributing to advancements in customer service technology.
Collaborations
Some of her notable coworkers include Joylee E Kohler and Henry R Paddock. Their collaboration has likely fostered an environment of creativity and innovation, leading to the development of impactful technologies.
Conclusion
Sarah Hildebrandt Kiefhaber is a pioneering inventor whose work has significantly influenced customer service technology. Her patents reflect her commitment to improving customer interactions through innovative solutions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.