The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 20, 2015
Filed:
Sep. 07, 2006
Kenneth R. Hackbarth, Westminster, CO (US);
Murray Jenson, Lakewood, CO (US);
Sarah H. Kiefhaber, Longmont, CO (US);
Joylee Kohler, Northglenn, CO (US);
Kenneth R. Hackbarth, Westminster, CO (US);
Murray Jenson, Lakewood, CO (US);
Sarah H. Kiefhaber, Longmont, CO (US);
Joylee Kohler, Northglenn, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A contact center is provided that includes a plurality of agents for servicing incoming contacts and an event manager that is operable to monitor various administrative changes made within the contact center, determine if those changes had a positive or negative effect on the contact center performance (either locally or globally), and reverse the change if it is determined that the change resulted in negative effect on the contact center.