Company Filing History:
Years Active: 2010-2015
Title: The Innovative Contributions of Murray Jenson
Introduction
Murray Jenson is a notable inventor based in Lakewood, Colorado, recognized for his significant contributions to the field of contact center technology. With a total of three patents to his name, Jenson has made strides in enhancing the efficiency and effectiveness of contact center operations.
Latest Patents
Jenson's latest patents include groundbreaking innovations such as "Contact Center Service Monitoring and Correcting." This invention provides a contact center with a plurality of agents for servicing incoming contacts, along with an event manager that monitors administrative changes. It determines the impact of these changes on performance and can reverse any modifications that negatively affect the center's operations. Another notable patent is "Contact Center Performance Prediction," which features a performance analysis module that compares proposed configurations against historical templates. This allows for predictions regarding the impact of changes on primary performance parameters.
Career Highlights
Murray Jenson is currently employed at Avaya Inc., a company renowned for its communication technology solutions. His work at Avaya has allowed him to apply his innovative ideas in real-world applications, contributing to the advancement of contact center technologies.
Collaborations
Jenson collaborates with talented individuals such as Kenneth R Hackbarth and Joylee E Kohler, who share his commitment to innovation in the field.
Conclusion
Murray Jenson's contributions to contact center technology through his patents demonstrate his dedication to improving operational efficiency. His work continues to influence the industry positively.