Inventors with similar research interests:
Location History:
- Broomfield, CO (US) (1993 - 1995)
- Northgleen, CO (US) (2013)
- Colorado Springs, CO (US) (2014 - 2015)
- Nothglenn, CO (US) (2019)
- Northglenn, CO (US) (1984 - 2020)
Company Filing History:
34 out of 2,328 
13 out of 696 
5 out of 9,364 
Years Active: 1984-2020
Title: The Innovations and Contributions of Joylee E Kohler
Introduction
Joylee E Kohler, based in Northglenn, Colorado, is an accomplished inventor with a remarkable portfolio that includes 56 patents. His innovative work primarily focuses on enhancing customer service through technology solutions, particularly in the field of contact centers.
Latest Patents
Among his most recent patents are two notable inventions that showcase his commitment to improving service efficiency. The first patent, titled "System and method for scheduling based on service completion objectives," introduces a groundbreaking method for determining the optimal start time for service agents based on customer contact requests. This system aligns agent availability with the goals established by service-level agreements, ensuring that customer needs are met promptly and effectively.
The second patent, "System and method for adaptive multiple contact assignment," describes a method for dynamically assigning multiple customer contacts to agents based on their real-time performance metrics. This innovation allows for a more efficient distribution of workload, enhancing overall agent effectiveness by only pairing them with contacts when their metrics meet predefined targets.
Career Highlights
Joylee has had a significant career at leading technology companies, most notably Avaya Inc. and Avaya Technology LLC. His tenure at these organizations has been marked by his focus on developing innovative solutions that streamline customer interaction processes.
Collaborations
Throughout his career, Joylee has collaborated with talented professionals, including Andrew Derek Flockhart and Robert C Steiner. These collaborations have contributed to the success and refinement of his inventions, highlighting the importance of teamwork in the development of cutting-edge technology solutions.
Conclusion
Joylee E Kohler's contributions to the field of customer service technology have established him as a notable inventor. His innovative patents not only improve service efficiencies but also demonstrate his commitment to advancing the capabilities of contact center operations. His work continues to influence and inspire future innovations in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.