The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2015
Filed:
Feb. 29, 2012
Applicants:
Joylee Kohler, Northglenn, CO (US);
Andrew D. Flockhart, Thornton, CO (US);
Robert C. Steiner, Broomfield, CO (US);
Inventors:
Joylee Kohler, Northglenn, CO (US);
Andrew D. Flockhart, Thornton, CO (US);
Robert C. Steiner, Broomfield, CO (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/5238 (2013.01);
Abstract
A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, reward positive agent behavior and performance by providing the agent with rewards and incentives. The rewards and incentives are provided to the agent by altering one or more aspects of the routing logic in the contact center.