The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 16, 2011
Filed:
Mar. 31, 2004
Sarah H. Kiefhaber, Boulder, CO (US);
Joylee E. Kohler, Northglenn, CO (US);
Henry R. Paddock, Boulder, CO (US);
Katherine A. Sobus, Wilmington, DE (US);
Rodney A. Thomson, Westminster, CO (US);
Sarah H. Kiefhaber, Boulder, CO (US);
Joylee E. Kohler, Northglenn, CO (US);
Henry R. Paddock, Boulder, CO (US);
Katherine A. Sobus, Wilmington, DE (US);
Rodney A. Thomson, Westminster, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The present invention is directed to a contact centercomprising (a) an input operable to receive a contact from a customer, the customer having an associated value to the contact centerand (b) a contact selectoroperable to select a resource of the contact centerto service the contact based, at least in part, on the associated value. The associated value reflects one or more of a historic, predicted, and current monetary expense of the contact center to service the customer.