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For the Inventor, By the Inventor

Wilmington, DE, United States of America

Katherine Anthony Sobus

USPTO Granted Patents = 15 

Average Co-Inventor Count = 3.4

ph-index = 4

Forward Citations = 784(Granted Patents)


Location History:

  • Wilmington, DE (2011)
  • Wilmington, DE (US) (2010 - 2019)

Company Filing History:

goldMedal15 out of 2,328 
 
Avaya Inc.
 patents

Years Active: 2010-2019

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15 patents (USPTO):Explore Patents
1. 10375244 - Premises enabled mobile kiosk, using customers' mobile communication device (2019-08-06),
2. 9854095 - Agent statistics by location (2017-12-26),
3. 9609130 - System and method for managing agent schedules in a contact center (2017-03-28),
4. 9325848 - Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing (2016-04-26),
5. 9253310 - Outbound effectiveness through management of idle agent pool (2016-02-02),
6. 9100486 - Managing transaction complexity in a contact center (2015-08-04),
7. 9083805 - System and method for providing service by a first agent while waiting for a second agent (2015-07-14),
8. 8923503 - Servicing calls in call centers based on estimated call value (2014-12-30),
9. 8731182 - Data store for assessing accuracy of call center agent service time estimates (2014-05-20),
10. 8675860 - Training optimizer for contact center agents (2014-03-18),
11. 8565412 - Servicing calls in call centers based on estimated call value (2013-10-22),
12. 8000989 - Using true value in routing work items to resources (2011-08-16),
13. 7936867 - Multi-service request within a contact center (2011-05-03),
14. 7809127 - Method for discovering problem agent behaviors (2010-10-05),
15. 7734032 - Contact center and method for tracking and acting on one and done customer contacts (2010-06-08),

Title: Katherine Anthony Sobus: Innovator in Contact Center Solutions

Introduction:

Katherine Anthony Sobus, based in Wilmington, DE, is an accomplished inventor with a remarkable portfolio of 15 patents. Her groundbreaking work primarily focuses on enhancing customer service through innovative contact center solutions. Sobus's contributions to the field are not only significant in technology but also in improving user experience in various customer interactions.

Latest Patents:

Sobus’s latest patents include the innovative concept of a mobile kiosk that utilizes customers’ mobile communication devices. This mobile kiosk serves as a contact center that can assist customers on-premises, whether carried by the customer or used by a service representative. This invention allows for improved customer service by utilizing enterprise databases and appropriately skilled agents. Another key patent involves analyzing agent statistics by location, allowing for correlation between location data and performance measures. This system optimizes service delivery using statistical analysis and reporting.

Career Highlights:

Throughout her career at Avaya Inc., Sobus has made significant strides in developing technology solutions that streamline contact center operations. Her extensive experience and innovative mindset have enabled her to contribute to a wide array of projects aimed at enhancing customer engagement strategies.

Collaborations:

Katherine has collaborated with notable coworkers, including Joylee E Kohler and Rodney Allen Thomson. Their combined expertise has fostered a creative environment where innovative solutions flourish, supporting the advancement of contact center technology.

Conclusion:

Katherine Anthony Sobus represents a powerful force in the innovation landscape, particularly within the realm of customer service technology. Her extensive patent portfolio reflects her dedication to solving real-world issues and enhancing customer experiences. As she continues her work at Avaya Inc., there is no doubt that Sobus will contribute even more groundbreaking inventions to the field.

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