Company Filing History:
Years Active: 2009-2013
Title: Innovations of Henry R Paddock
Introduction
Henry R Paddock is a notable inventor based in Boulder, CO. He has made significant contributions to the field of technology, particularly in contact center solutions. With a total of 8 patents to his name, Paddock has demonstrated a commitment to innovation and problem-solving in his work.
Latest Patents
Among his latest patents is a method and apparatus for identifying related contacts. This invention provides systems and methods for identifying related contacts in a contact center. It focuses on determining associations between contacts initiated by agents after an earlier contact has been placed on hold. This innovative approach allows for the identification of associations without requiring explicit recognition of relationships between different contacts. Another notable patent is the Real-time detective, which offers methods, devices, and systems for monitoring and reporting various metrics associated with objects of interest. This invention is particularly useful for monitoring contact center agents and reporting metrics in a dynamic and real-time manner.
Career Highlights
Henry R Paddock has built a successful career at Avaya Inc., where he has been instrumental in developing cutting-edge technologies. His work has significantly impacted the efficiency and effectiveness of contact centers, enhancing the overall customer experience.
Collaborations
Paddock has collaborated with talented individuals such as Joylee E Kohler and Sarah Hildebrandt Kiefhaber. These collaborations have contributed to the advancement of innovative solutions in the industry.
Conclusion
Henry R Paddock's contributions to technology and innovation are commendable. His patents reflect a deep understanding of the challenges faced in contact centers and provide effective solutions to enhance operational efficiency.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.