The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2016
Filed:
Jan. 11, 2012
Rodney A. Thomson, Westminster, CO (US);
Brian J. Reynolds, Erie, CO (US);
Jeff Chu, Arvada, CO (US);
Onkar Birk, Superior, CO (US);
Barrett Davis, Erie, CO (US);
Rodney A. Thomson, Westminster, CO (US);
Brian J. Reynolds, Erie, CO (US);
Jeff Chu, Arvada, CO (US);
Onkar Birk, Superior, CO (US);
Barrett Davis, Erie, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.