This inventor holds 2 USPTO granted patents. Top assignee: Avaya Inc.. Active years: 2014-2016.
Company Filing History:
Years Active: 2014-2016
Title: Onkar Birk: Innovator in Communication Systems
Introduction
Onkar Birk is a notable inventor based in Superior, Colorado, who has made significant contributions to the field of communication systems. With a total of 2 patents, he has developed innovative solutions that enhance the efficiency and effectiveness of automatic call distribution systems.
Latest Patents
One of Onkar Birk's latest patents is the "Performance Center Mobile Supervisor Application." This invention provides methods and systems for supporting the remote monitoring and control of automatic call distribution systems. The application is designed for execution on mobile devices, allowing supervisors to access ACD system status information and provide control input that can be relayed to the ACD system server for action.
Another significant patent is the "Contact Center Monitoring" system. This invention offers methods and systems for providing a graphical depiction of a communication system that incorporates multiple call centers distributed globally. The user interface can present this graphical depiction in two or three dimensions, enabling supervisors to view details concerning the performance of communication system components and manipulate contact center parameters effectively.
Career Highlights
Onkar Birk is currently employed at Avaya Inc., a leading company in communication technology. His work at Avaya has allowed him to focus on developing advanced solutions that improve the functionality of contact centers and enhance user experience.
Collaborations
Throughout his career, Onkar has collaborated with talented professionals, including Jeff Chu and Barrett Davis. These collaborations have contributed to the successful development of his innovative patents.
Conclusion
Onkar Birk's contributions to communication systems through his patents demonstrate his commitment to innovation and excellence in the field. His work continues to influence the way contact centers operate, making significant strides in technology and user interaction.