The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 11, 2014
Filed:
Feb. 29, 2012
Onkar Birk, Superior, CO (US);
Jeff Chu, Arvada, CO (US);
Barrett Davis, Erie, CO (US);
Rodney A. Thomson, Westminster, CO (US);
Brian J. Reynolds, Erie, CO (US);
Onkar Birk, Superior, CO (US);
Jeff Chu, Arvada, CO (US);
Barrett Davis, Erie, CO (US);
Rodney A. Thomson, Westminster, CO (US);
Brian J. Reynolds, Erie, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods and systems for providing a graphical depiction of a communication system incorporating multiple call centers distributed around the globe are provided. The user interface can present the graphical depiction in two or three dimensions. In addition, the user interface can provide a view of details concerning the performance of communication system components or events affecting the performance of such components, and can enable a supervisor to manipulate contact center parameters.