The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 23, 2019
Filed:
Jun. 20, 2013
Applicant:
Avaya, Inc., Basking Ridge, NJ (US);
Inventors:
Rodney A. Thomson, Westminster, CO (US);
Brian J. Reynolds, Firestone, CO (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/08 (2006.01); H04L 29/06 (2006.01); H04L 12/58 (2006.01); G06Q 50/00 (2012.01); H04M 3/51 (2006.01); G06Q 10/10 (2012.01);
U.S. Cl.
CPC ...
H04M 3/51 (2013.01); G06Q 10/10 (2013.01); H04M 2203/402 (2013.01);
Abstract
Proximity-based interactions with wallboards and mobile devices create an interactive and effective communication model, efficiently utilizing space and opportunities for communication between a contact center and its agents and supervisors. The system provides a dynamic, proximity-based location service including displays for agents and real-time message capabilities for supervisors.