The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2015
Filed:
Jun. 25, 2013
Applicant:
Avaya Inc., Basking Ridge, NJ (US);
Inventors:
Rodney A. Thomson, Westminster, CO (US);
Brian J. Reynolds, Firestone, CO (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 3/20 (2006.01); H04M 3/22 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/20 (2013.01); H04M 3/2281 (2013.01); H04M 3/42221 (2013.01); H04M 2201/42 (2013.01);
Abstract
A mobile service observing integration system efficiently utilizes multi-functional smart devices providing operating system support for native applications and application programming interface support for third-party applications, allowing seamless mobile communication between a contact center and its agents and supervisors.