This inventor holds 19 USPTO granted patents and 2 published patent applications. Top assignee: Verizon Patent and Licensing Inc.. Active years: 2012-2016.
Location History:
- Coppell, TX (US) (2015)
- Irving, TX (US) (2012 - 2016)
Company Filing History:
Years Active: 2012-2016
Title: Mayuresh Mohan Hegde: Innovator in Call Routing Technologies
Introduction: Mayuresh Mohan Hegde, located in Irving, TX, is a notable inventor with a remarkable portfolio of 19 patents. His innovative contributions significantly enhance the efficiency of call routing and monitoring technologies, offering solutions that streamline communication processes within call centers.
Latest Patents: Hegde's latest patents showcase his expertise in the field of telecommunications. One notable patent, "Tiered Call Routing," describes a computer device engineered to optimize call routing from an interactive voice response system. The technology integrates various information metrics associated with multiple automatic call distribution centers to select the most suitable routing rule and destination center for incoming calls.
Another significant invention, "Contact Center Monitoring," outlines a method for enhancing customer interactions at call centers. This method incorporates monitoring strategies to identify specific keywords or phrases spoken by customers and agents during calls. Upon detection, an alert is generated and forwarded to a supervisor's workstation, enabling real-time oversight and intervention when necessary.
Career Highlights: Hegde's prolific career has seen him contribute extensively to Verizon Patent and Licensing Inc., where he has utilized his expertise to develop cutting-edge solutions that address modern communication challenges. His innovative spirit is reflected in the successful patents he has secured, underscoring his commitment to advancing technology in the field of telecommunications.
Collaborations: Mayuresh has collaborated with esteemed colleagues such as Prashant B. Desai and Parind S. Poi, leveraging their expertise and insights to foster innovation within their projects. Their collective efforts have led to significant advancements in call center technology, enhancing the customer experience and operational efficiency.
Conclusion: Mayuresh Mohan Hegde stands out as an influential inventor within the telecommunications sector. With 19 patents to his name, his innovative solutions continue to pave the way for more effective communication strategies in call centers. As technology evolves, Hegde's contributions remain vital in shaping the future of call routing and monitoring.