The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2013
Filed:
Apr. 14, 2011
Juan Vasquez, Gibsonton, FL (US);
Prashant B. Desai, Land O' Lakes, FL (US);
Haridas B. Bhogade, Plant City, FL (US);
Parind S. Poi, Lewisville, TX (US);
Mayuresh M. Hegde, Irving, TX (US);
Juan Vasquez, Gibsonton, FL (US);
Prashant B. Desai, Land O' Lakes, FL (US);
Haridas B. Bhogade, Plant City, FL (US);
Parind S. Poi, Lewisville, TX (US);
Mayuresh M. Hegde, Irving, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
Exemplary technical support systems and methods are disclosed herein. An exemplary method includes a media content access device obtaining technical support request information from a user, encoding data representative of the technical support request information into a barcode, and providing the barcode for display on a display screen associated with the media content access device. The exemplary method may additionally or alternatively include a mobile device capturing an image of the displayed barcode and transmitting data representative of the image to a technical support subsystem. The exemplary method may additionally or alternatively include a technical support subsystem receiving data representative of the image of the barcode, decoding the barcode code to obtain the technical support request information, and performing one or more technical support operations in response to the technical support request information. Corresponding methods and systems are also disclosed.