The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2014
Filed:
Mar. 01, 2011
Prashant B. Desai, Land O Lakes, FL (US);
Juan Vasquez, Gibsonton, FL (US);
Chadd Thompson, Powell, OH (US);
George Gorney, Dallas, TX (US);
Mayuresh Hegde, Irving, TX (US);
Parind S. Poi, Lewisville, TX (US);
Haridas Bhogade, Plant City, FL (US);
Prashant B. Desai, Land O Lakes, FL (US);
Juan Vasquez, Gibsonton, FL (US);
Chadd Thompson, Powell, OH (US);
George Gorney, Dallas, TX (US);
Mayuresh Hegde, Irving, TX (US);
Parind S. Poi, Lewisville, TX (US);
Haridas Bhogade, Plant City, FL (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.