The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2016
Filed:
Jul. 12, 2013
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Prashant B. Desai, Land O Lakes, FL (US);
Mayuresh Mohan Hegde, Irving, TX (US);
Parind S. Poi, Lewisville, TX (US);
Shawn J. Hadley, Keller, TX (US);
Paul V. Cunningham, Flower Mound, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A computer device may include logic configured to receive a request to route a call from an interactive voice response system; obtain information associated with the call; and obtain one or more metrics associated with a plurality of automatic call distribution centers. The logic may be further configured to select a rule to route the call based on the information associated with the call; and select a particular automatic call distribution center for the call based on the selected rule, based on the obtained information associated with the call, and based on the obtained one or more metrics.