Shawn J Hadley

Shawn J Hadley is an accomplished inventor based in Keller, TX (US). He has made significant contributions to the field of telecommunications, particularly in call routing and customer service technologies. With a total of 3 patents to his name, Hadley continues to innovate and improve the efficiency of communication systems.

Latest Patents

One of Hadley's latest patents is for a system called "Tiered Call Routing." This invention involves a computer device that can receive a request to route a call from an interactive voice response system. It is designed to obtain information associated with the call and metrics from various automatic call distribution centers. The system intelligently selects a routing rule based on the call information and metrics, ensuring efficient call handling.

Another notable patent is the "Contact Center Call Back" method. This method includes receiving a call from a customer and determining if the call has been queued for a specific duration. If so, the system interacts with the customer through an interactive voice response unit to offer a call back service. This service can be scheduled or immediate, depending on agent availability, enhancing customer experience.

Career Highlights

Shawn J Hadley is currently employed at Verizon Patent and Licensing Inc., where he continues to develop innovative solutions in telecommunications. His work focuses on improving customer interactions and optimizing call management systems.

Collaborations

Hadley has collaborated with notable colleagues such as Prashant B Desai and Mayuresh Mohan Hegde. Their combined expertise contributes to the advancement of technologies in the telecommunications sector.

Conclusion

Shawn J Hadley is a prominent inventor whose work in call routing and customer service technologies has made a significant impact in the telecommunications industry. His innovative patents reflect his commitment to enhancing communication systems and improving customer experiences.