The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 28, 2015
Filed:
Feb. 10, 2014
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Prashant Desai, Land o Lakes, FL (US);
Mayuresh Hegde, Irving, TX (US);
Manah M. Khalil, Coppell, TX (US);
Parind Poi, Lewisville, TX (US);
Shawn J. Hadley, Keller, TX (US);
Paul V. Cunningham, Flower Mound, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A method may include receiving a call from a caller and determining whether the call has been queued for at least a predetermined period of time. The method may also include interacting with the customer via an interactive voice response unit, in response to determining that the call has been queued for at least the predetermined period of time, to offer a call back service to the customer. The call back service may include a scheduled call back or an immediate type call back when an agent is available. The method may further include receiving, from the customer and via the interactive voice response unit, an indication that the customer would like a call back and queuing the call back.