The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2013
Filed:
Aug. 16, 2010
Parind Poi, Lewisville, TX (US);
Prashant Desai, Land O Lakes, FL (US);
Mayuresh Hegde, Irving, TX (US);
Juan Vasquez, Tampa, FL (US);
Haridas Bhogade, Plant City, FL (US);
Parind Poi, Lewisville, TX (US);
Prashant Desai, Land O Lakes, FL (US);
Mayuresh Hegde, Irving, TX (US);
Juan Vasquez, Tampa, FL (US);
Haridas Bhogade, Plant City, FL (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A device may automatically place a call to a call routing device based on one of a list of numbers or addresses. The call may be forwarded by the call routing device to a call agent device. The device may also establish a session with the call agent device to which the call is forwarded by the call routing device and automatically receive, from the call agent device, a message that includes an identifier for a virtual call agent. The device may extract the identifier from the received message, compare the extracted identifier to an identifier that is associated with the call, and determine whether the call routing device correctly forwarded the call based on the comparison.