Company Filing History:
Years Active: 2019-2024
Title: The Innovative Journey of Kevin Shinseki
Introduction
Kevin Shinseki, based in San Carlos, California, is a notable inventor with a portfolio of 13 patents to his name. His contributions significantly impact the field of customer service technologies, particularly in callback management systems. Through his work, Shinseki has demonstrated an impressive blend of creativity and technical expertise, driving advancements in how companies interact with their customers.
Latest Patents
Two of Kevin Shinseki's latest and most influential patents include:
1. **System and Method for Providing Chat-Based Customer Callbacks**
This patent outlines a system that enables chat-based customer callbacks. The innovation involves a callback application server that transmits prompts and receives callback requests. An interaction manager within the system determines agent availability and manages callback handling, while a session management server is tasked with initiating the callbacks, enhancing the customer service process.
2. **System and Method for Hybrid Callback Management with Biometric Authentication**
In this patent, Shinseki presents a talented integration of callback management systems, utilizing both a callback cloud and on-premise solutions. This system verifies users via biometric data, offering a hybrid approach that safeguards against premise outages and cloud service failures through effective redundancies and data co-maintenance essential for executing callbacks.
Career Highlights
Kevin Shinseki is currently employed at Virtual Hold Technology Solutions, LLC, where his passion for innovation plays a pivotal role in shaping advanced customer service solutions. His dedication to developing effective callback technologies underlines his significance within the company and the industry at large.
Collaborations
Shinseki has collaborated with several talented professionals throughout his career, including colleagues Matthew Donaldson Moller and Matthew DiMaria. These partnerships have allowed for the exchange of ideas and the refinement of innovative products that push the boundaries of customer interaction technologies.
Conclusion
With a steady track record of impactful inventions and a commitment to improving customer service through technology, Kevin Shinseki exemplifies the forward-thinking inventor. His patents are a testament to his vision and ability to harness innovation in practical, beneficial ways.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.