The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 07, 2021
Filed:
Jul. 24, 2019
Applicant:
Virtual Hold Technology Solutions, Llc, Akron, OH (US);
Inventors:
Mark J. Williams, North Canton, OH (US);
Jeremy Starcher, Canal Fulton, OH (US);
Kevin Shinseki, San Carlos, CA (US);
Assignee:
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC, Akron, OH (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); G06Q 10/10 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5231 (2013.01); G06Q 10/10 (2013.01); H04M 3/5238 (2013.01);
Abstract
A method for unified cross-channel communications comprising a plurality of network-connected user devices, a plurality of communication channels that receive and handle interactions from user devices, and a virtual communications interceptor that connects to the communications channels and intercepts or otherwise receives data from them according to various means and provides connections between the communication channels.