For the Inventor, By the Inventor

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Akron, OH, United States of America

Virtual Hold Technology Solutions, LLC

USPTO Granted Patents = 63

CIPO Patents = 2

Trademarks = 7

Forward Citations = 30

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16 inventors (with patents filed for the assignee):

Matthew DiMaria (43 out of 43 patents)

Shannon Lekas (39 out of 41 patents)

Matthew Donaldson Moller (30 out of 32 patents)

4. Nicholas James Kennedy (20 out of 20 patents)

5. Kurt Nelson (19 out of 19 patents)

6. Daniel Bohannon (18 out of 18 patents)

7. Mark J Williams (14 out of 43 patents)

8. Kevin Shinseki (13 out of 13 patents)

9. Robert Harpley (11 out of 11 patents)

10. Richard Daniel Siebert (10 out of 10 patents)

11. Jay Power (10 out of 10 patents)

12. Brian R Galvin (9 out of 92 patents)

13. Thomas Spencer McCarthy-Howe (7 out of 12 patents)

14. Gary George Brandt (2 out of 9 patents)

15. Jeremy Starcher (2 out of 4 patents)

Core Competencies:

Virtual Queuing

Callback Management

Cloud Conversation Platform

Consumer Interaction

Data Authentication

Predictive Routing

Biometric Authentication

Smart Contracts

Media Broadcast

Transitory Data Storage

Adaptive Cloud Ecosystem

Intent-Based Management

63 patents: Sort by Forward Citations

1. 11968328 - System and method for enhanced virtual queuing with access control for secured systems (2024-04-23),

2. 11949816 - System and methods for intent—based active callback management using enhanced callback objects (2024-04-02),

3. 11936816 - System and method for enhanced virtual queuing (2024-03-19),

4. 11936815 - System and method for enhanced virtual queuing (2024-03-19),

5. 11917105 - System and method for providing chat-based customer callbacks (2024-02-27),

6. 11915270 - Real-time consumer interaction via media broadcast (2024-02-27),

7. 11863707 - System and method for enhanced virtual queuing with targeted interactions (2024-01-02),

8. 11863706 - System and method for a cloud callback platform with predictive multi-channel routing (2024-01-02),

9. 11856142 - Adaptive cloud conversation ecosystem (2023-12-26),

10. 11823233 - Real-time consumer interaction via media broadcast with automated callback handling during media playback (2023-11-21),

11. 11800016 - System and method for adaptive cloud conversation platform (2023-10-24),

12. 11792324 - System and method for hybrid callback management with transparent user authentication (2023-10-17),

13. 11792323 - System and method for user, device, and transaction authentication utilizing smart contracts (2023-10-17),

14. 11792322 - System and method for active callback management using callback objects and contact information integration (2023-10-17),

15. 11792321 - System and method for enhanced virtual queuing (2023-10-17),

VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC specializes in providing customer engagement software solutions. Their innovative technology helps businesses manage customer interactions effectively, leading to improved customer satisfaction and loyalty. With a focus on reducing customer hold times and enhancing contact center performance, Virtual Hold offers personalized and efficient call-back solutions. These solutions enable companies to optimize their customer service strategies and deliver exceptional experiences to their clients. For more information, please visit their website.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 23 2025

63 Patents

#12 in Akron, OH

#237 in Ohio

#5,528 in US

#11,195 in the World

Akron, OH, United States of America

Virtual Hold Technology Solutions, LLC

Forward Citations = 30

16 inventors:

Matthew DiMaria (43 out of 43 patents)

Shannon Lekas (39 out of 41 patents)

Matthew Donaldson Moller (30 out of 32 patents)

4. Nicholas James Kennedy (20 out of 20 patents)

5. Kurt Nelson (19 out of 19 patents)

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