The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 27, 2024
Filed:
Mar. 31, 2022
Applicant:
Virtual Hold Technology Solutions, Llc, Akron, OH (US);
Inventor:
Kevin Shinseki, San Carlos, CA (US);
Assignee:
Virtual Hold Technology Solutions, LLC, Akron, OH (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); G06Q 10/10 (2023.01); G06Q 30/016 (2023.01); H04L 51/02 (2022.01); H04L 51/046 (2022.01); H04L 51/08 (2022.01); H04L 51/18 (2022.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5231 (2013.01); G06Q 10/10 (2013.01); G06Q 30/016 (2013.01); H04L 51/02 (2013.01); H04L 51/046 (2013.01); H04L 51/08 (2013.01); H04L 51/18 (2013.01); H04M 3/5191 (2013.01); H04M 3/5238 (2013.01);
Abstract
A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.