Company Filing History:
Years Active: 2020-2024
Title: Matthew DiMaria: Innovator Extraordinaire in Virtual Queue Management
Introduction:
In the realm of virtual queue management, one name that stands out is Matthew DiMaria. Hailing from Brentwood, TN, Matthew is an accomplished inventor with an impressive portfolio of 39 patents. His groundbreaking contributions, particularly in the domains of enhanced virtual queuing and cloud callback platforms, have revolutionized the way we experience customer service interactions. Let us delve into Matthew DiMaria's latest patents, career highlights, and collaborations to unveil his remarkable journey as an innovator.
Latest Patents:
Matthew DiMaria's latest patents showcase his visionary approach to streamlining queue management and improving customer experiences. The first notable invention is the "System and Method for Enhanced Virtual Queuing with Targeted Interactions." This patent describes a cloud-based queue service that dynamically manages multiple queues across various entities. By leveraging data analysis of user-level and entity-specific information, the system can provide targeted interactions, offering products, services, and callback opportunities to enhance the overall queue experience.
The second groundbreaking invention is the "System and Method for a Cloud Callback Platform with Predictive Multi-channel Routing." This patent introduces a cloud-based callback platform that facilitates seamless connections between users, businesses, and contact center agents. By utilizing predictive logic, the system intelligently chooses the most effective communication channel to bridge the parties, ensuring successful connections. Additionally, the platform generates context summary reports, providing valuable insights to the involved parties.
Career Highlights:
Matthew DiMaria's career is anchored by his exceptional contributions to the field of virtual queue management. Currently employed at Virtual Hold Technology Solutions, LLC, Matthew has played a vital role in driving innovation within the company. Through his relentless pursuit of delivering enhanced customer experiences, he has solidified his position as a key innovator in the industry.
Collaborations:
Matthew DiMaria's achievements have been bolstered by his collaborations with other talented individuals. Two notable coworkers who have shared Matthew's journey are Shannon Lekas and Matthew Donaldson Moller. Their collective efforts have propelled the development of inventive solutions and supported Matthew's advancements in virtual queue management.
Conclusion:
Matthew DiMaria's passion for optimizing queue management and elevating customer experiences has solidified his position as an exceptional innovator in his field. With an extensive portfolio of 39 patents, Matthew continues to push the boundaries of what is possible in virtual queue management. His latest patents, the system for enhanced virtual queuing with targeted interactions and the cloud callback platform with predictive multi-channel routing, exemplify his dedication to creating innovative solutions. Collaborating with fellow visionaries, Matthew DiMaria is revolutionizing the way we manage queues and laying the foundation for a future where seamless customer interactions are the standard.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.