The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2022
Filed:
Dec. 01, 2021
Virtual Hold Technology Solutions, Llc;
Matthew Donaldson Moller, Petaluma, CA (US);
Matthew DiMaria, Brentwood, TN (US);
Shannon Lekas, Cushing, TX (US);
Kurt Nelson, Thompsons Station, OH (US);
Nicholas James Kennedy, Akron, OH (US);
Kevin Shinseki, San Carlos, CA (US);
Robert Harpley, Akron, OH (US);
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC, Akron, OH (US);
Abstract
A system and method for callback management, utilizing a callback cloud, a digital ledger, and smart callback contracts, brokering user to user communications and session establishment using an automated workflow built upon extensible root smart contract templates which can be configured to connect various users and brands. The system may comprise callback cloud, that may further comprise a callback manager, a brand interface server, arm interaction manager, a media server, one or more blockchain digital ledgers, and various smart contracts which are used to autonomously respond to received user requests.