The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 06, 2022
Filed:
Jun. 02, 2021
Applicant:
Virtual Hold Technology Solutions, Llc, Akron, OH (US);
Inventors:
Matthew Donaldson Moller, Petaluma, CA (US);
Matthew DiMaria, Brentwood, TN (US);
Shannon Lekas, Cushing, TX (US);
Kurt Nelson, Thompsons Station, OH (US);
Nicholas James Kennedy, Akron, OH (US);
Kevin Shinseki, San Carlos, CA (US);
Robert Harpley, Akron, OH (US);
Assignee:
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC, Akron, OH (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/523 (2006.01); H04L 67/306 (2022.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5231 (2013.01); H04L 67/306 (2013.01); H04M 3/5183 (2013.01);
Abstract
A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.