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For the Inventor, By the Inventor

Omaha, NE, United States of America

Jeffrey William Cordell

This inventor holds 72 USPTO granted patents, primarily in Customer Support Solutions (CPC class H04M). Top assignees: West Corporation, Alorica Business Solutions, LLC, Open Invention Network LLC. Active years: 2010-2020.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Jeffrey William Cordell. Retrieved from https://idiyas.com/inventor/jeffrey-william-cordell

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank
USPTO Granted Patents = 72

% Patents Active = 63.9

Average Co-Inventor Count = 3.1

ph-index = 9

Forward Citations = 435(Granted Patents)

Forward Citations (Not Self Cited) = 420(Dec 10, 2025)


Inventors with similar research interests:


Company Filing History:

goldMedal60 out of 634 
 
West Corporation
 patents
silverMedal9 out of 14 
 
Alorica Business Solutions, LLC
 patents
bronzeMedal3 out of 1,033 
 
Open Invention Network LLC
 patents

Years Active: 2010-2020

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Areas of Expertise:
SMS Messaging
Automated Event Services
Call Routing
Notification Systems
Data Processing
Customer Support
Agent Management
Script Logic
72 patents (USPTO):Explore Patents
1. 10827068 - Method and apparatus of processing caller responses (2020-11-03),
2. 10616166 - Method and apparatus of providing live support service in a notification system (2020-04-07),
3. 10601743 - Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service (2020-03-24),
4. 10552845 - Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service (2020-02-04),
5. 10511713 - Identifying recorded call data segments of interest (2019-12-17),
6. 10432795 - Performing automated event services to registered end users (2019-10-01),
7. 10367937 - Providing data messaging support by intercepting and redirecting received short message service (SMS) messages (2019-07-30),
8. 10306062 - Method and apparatus of processing caller responses (2019-05-28),
9. 10200334 - Method and apparatus of providing live support service in a notification system (2019-02-05),
10. 10069770 - Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service (2018-09-04),
11. 9998594 - Providing data messaging support by intercepting and redirecting received short message service (SMS) messages (2018-06-12),
12. 9992345 - Performing automated event services to registered end users (2018-06-05),
13. 9990638 - Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service (2018-06-05),
14. 9973629 - Method and apparatus of processing caller responses (2018-05-15),
15. 9959556 - Method and apparatus of providing video data notifications to user devices (2018-05-01),

Title: Unveiling the Inventive Genius of Jeffrey William Cordell

Introduction:

Jeffrey William Cordell is a prominent figure in the realm of inventors, hailed for his relentless dedication to innovation and commitment to shaping a brighter future through his revolutionary creations. Based in Omaha, NE (US), Cordell has carved a niche for himself with an impressive portfolio of 72 patents that showcase his ingenuity and creative prowess.

Latest Patents:

Among Cordell's latest patents is the "Method and Apparatus of Processing Caller Responses." This groundbreaking innovation entails a system and computer program product designed to process user call responses and customize caller preferences based on feedback. By analyzing spoken words from users and assigning language preferences, this invention enhances caller experience and interaction efficiency.

Another notable patent is the "Method and Apparatus of Providing Live Support Service in a Notification System." This invention revolutionizes customer notifications by identifying notification events, retrieving customer preferences, and transmitting notifications to IP devices. The incorporation of live agent support ensures enhanced customer satisfaction and problem resolution.

Career Highlights:

Throughout his illustrious career, Cordell has made significant contributions to companies such as West Corporation and Alorica Business Solutions, LLC. His innovative spirit and problem-solving acumen have driven forward-thinking solutions that have redefined customer communication and support services.

Collaborations:

Cordell's collaborative efforts with esteemed coworkers like James K Boutcher and David Scheet have been instrumental in the success of various projects. Together, they have synergized their expertise to bring visionary concepts to fruition, propelling the boundaries of technological innovation.

Conclusion:

In conclusion, Jeffrey William Cordell's unwavering passion for invention has positioned him as a beacon of inspiration in the inventive landscape. With his exceptional talent for envisioning and implementing groundbreaking ideas, Cordell continues to pave the way for a more advanced and efficient future in the realm of communication technology.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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