For the Inventor, By the Inventor

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Irvine, CA, United States of America

Alorica Business Solutions, LLC

USPTO Granted Patents = 14

Forward Citations = 6

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19 inventors (with patents filed for the assignee):

Jeffrey William Cordell (9 out of 72 patents)

Anthony Mathew Stach (5 out of 8 patents)

Jereomy K Frum (4 out of 5 patents)

4. Mark J Pettay (3 out of 54 patents)

5. Jill M Vacek (3 out of 22 patents)

6. Gregory Stuart Cardin (3 out of 13 patents)

7. James K Boutcher (2 out of 95 patents)

8. Larry Trent Larson (2 out of 7 patents)

9. Kenneth A Marr (2 out of 10 patents)

10. Terry Jay Brooke (2 out of 2 patents)

11. Maureen A Mahoney (2 out of 3 patents)

12. Mark D Helm (2 out of 3 patents)

13. Joseph S Cox (2 out of 5 patents)

14. Michael Joseph Parmeley (2 out of 7 patents)

15. Brent Donald Hansen (2 out of 3 patents)

14 patents: Sort by Forward Citations

1. 9846680 - Script logic graphical mapping (2017-12-19),

2. 9774732 - Script logic viewing (2017-09-26),

3. 9736305 - Real-time monitoring of agent adherence (2017-08-15),

4. 9729717 - Script compliance and agent feedback (2017-08-08),

5. 9699313 - Contact center call routing by agent attribute (2017-07-04),

6. 9661141 - Managing agent login to multiple conference call bridges (2017-05-23),

7. 9584664 - System, method, and computer readable medium for routing an agent to a preferred communications platform (2017-02-28),

8. 9503578 - Script logic viewing (2016-11-22),

9. 9495963 - Script compliance and agent feedback (2016-11-15),

10. 9325843 - Real-time monitoring of agent adherence (2016-04-26),

11. 9299341 - Script compliance using speech recognition and compilation and transmission of voice and text records to clients (2016-03-29),

12. 9285965 - Script logic graphical mapping (2016-03-15),

13. 9258181 - Managing agent login to multiple conference call bridges (2016-02-09),

14. 9185223 - Real time feedback of script logic (2015-11-10),

Alorica Business Solutions, LLC is a leading global provider of customer experience solutions. With a team of over 100,000 employees, we deliver customer care, technical support, sales, and other business process outsourcing services to clients across various industries. Our innovative and scalable solutions help businesses enhance customer satisfaction, drive revenue growth, and improve operational efficiency. Visit our website to learn more about our services and how we can help your business succeed.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 9 2025

14 Patents

#217 in Irvine, CA

#5,147 in California

#21,598 in US

#40,882 in the World

Irvine, CA, United States of America

Alorica Business Solutions, LLC

Forward Citations = 6

19 inventors:

Jeffrey William Cordell (9 out of 72 patents)

Anthony Mathew Stach (5 out of 8 patents)

Jereomy K Frum (4 out of 5 patents)

4. Mark J Pettay (3 out of 54 patents)

5. Jill M Vacek (3 out of 22 patents)

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