Company Filing History:
Years Active: 2014-2017
Title: Mark D Helm: Innovator in Real-Time Monitoring Technologies
Introduction
Mark D Helm is an accomplished inventor based in Omaha, NE. He has made significant contributions to the field of real-time monitoring technologies, holding a total of three patents. His work focuses on enhancing agent adherence through innovative methods and systems.
Latest Patents
One of Mark D Helm's latest patents is titled "Real-time monitoring of agent adherence." This patent describes a method, system, and computer-readable medium that includes instructions for real-time monitoring of agent adherence. The method involves collecting events and data for an agent from at least one phone router, gathering timekeeping data from a time clock system, and collecting data and events from a scheduling system. It also includes normalizing the events and data, generating at least one user interface with the normalized data, presenting at least one view of the user interface to an application, and refreshing the view with updated events and data.
Career Highlights
Mark D Helm has worked with notable companies such as Alorica Business Solutions, LLC and West Corporation. His experience in these organizations has contributed to his expertise in developing innovative solutions for monitoring agent performance.
Collaborations
Some of Mark D Helm's coworkers include Kenneth A Marr and Joseph S Cox. Their collaboration has likely played a role in the development of his innovative technologies.
Conclusion
Mark D Helm is a notable inventor whose work in real-time monitoring technologies has the potential to significantly impact the industry. His patents reflect a commitment to improving agent adherence through advanced methods and systems.