The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 11, 2014
Filed:
May. 22, 2008
Kenneth A. Marr, Ashland, NE (US);
Joseph S. Cox, Omaha, NE (US);
Maureen A. Mahoney, Omaha, NE (US);
Mark D. Helm, Omaha, NE (US);
Michael Joseph Parmeley, Omaha, NE (US);
Brent Donald Hansen, Omaha, NE (US);
Kenneth A. Marr, Ashland, NE (US);
Joseph S. Cox, Omaha, NE (US);
Maureen A. Mahoney, Omaha, NE (US);
Mark D. Helm, Omaha, NE (US);
Michael Joseph Parmeley, Omaha, NE (US);
Brent Donald Hansen, Omaha, NE (US);
West Corporation, Omaha, NE (US);
Abstract
A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one phone router, collecting time keeping data from a time clock system, collecting data and events from a scheduling system, normalizing the events, data, time keeping data and generating at least one user interface comprising normalized data, presenting at least one view of the at least one user interface to at least one application, and refreshing the at least one view with updated events and data.