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Omaha, NE, United States of America

West Corporation

USPTO Granted Patents = 634

% Expired Patents = 27.0

Trademarks = 34

Forward Citations = 5,120

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307 inventors (with patents filed for the assignee):

James K Boutcher (90 out of 95 patents)

Jeffrey William Cordell (60 out of 72 patents)

Michael Todd Mateer (57 out of 57 patents)

4. Craig A Webster (47 out of 56 patents)

5. Mark J Pettay (46 out of 54 patents)

6. Bruce Pollock (43 out of 46 patents)

7. Myron P Sojka (37 out of 37 patents)

8. Jonathan McIntosh (30 out of 42 patents)

9. Chad Daniel Fox (28 out of 28 patents)

10. John Lawrence Snapp (28 out of 35 patents)

11. Erika Nelson Kessenger (21 out of 22 patents)

12. Chad David Hendren (21 out of 25 patents)

13. Hendryanto Rilantono (18 out of 23 patents)

14. Douglas L Davis (18 out of 18 patents)

15. Srinivas Maganti (17 out of 17 patents)

Core Competencies:

Customer Support

Voice Recognition

Conference Management

Automated Call Processing

Network Monitoring

Mobile Devices

Behavioral Patterns

Dynamic Project Files

SMS Messaging

Emergency Services

Data Messaging

User Preferences

634 patents: Sort by Forward Citations

1. 11558435 - Conference management (2023-01-17),

2. 11271924 - Image capture to enforce remote agent adherence (2022-03-08),

3. 11265417 - AC/DC phone line detector (2022-03-01),

4. 11257096 - Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application (2022-02-22),

5. 11244269 - Monitoring and creating customized dynamic project files based on enterprise resources (2022-02-08),

6. 11244260 - Monitoring and creating customized dynamic project files based on enterprise resources (2022-02-08),

7. 11206257 - Attendance tracking configuration for a mobile device (2021-12-21),

8. 11182767 - Systems and methods for managing payments using a communication device (2021-11-23),

9. 11146677 - Instant support agent call setup and call connection application (2021-10-12),

10. 11114190 - Medical treatment application for optimizing medical patients visits based on known preferences and other selection criteria (2021-09-07),

11. 11087737 - Method and apparatus for voice recognition unit simulation (2021-08-10),

12. 11064072 - Caller state determination (2021-07-13),

13. 11062693 - Silence calculator (2021-07-13),

14. 11050875 - Conducting automated content processing to identify policy compliance (2021-06-29),

15. 11019178 - Deployment router based on channel traffic (2021-05-25),

West Corporation, headquartered in Omaha, NE, specializes in customer support automation technologies. The company focuses on enhancing customer interactions through advanced voice recognition systems, automated call processing, and comprehensive conference management solutions. West Corporation also emphasizes network monitoring and the analysis of behavioral patterns to optimize service delivery. By integrating mobile devices and dynamic project files, the organization aims to streamline communication and improve operational efficiency across various sectors.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Sep 29 2026

West Corporation

634 Patents

#2 in Omaha, NE

#3 in Nebraska

#789 in US

#1,558 in the World

Omaha, NE, United States of America

West Corporation

Forward Citations = 5,120

307 inventors:

James K Boutcher (90 out of 95 patents)

Jeffrey William Cordell (60 out of 72 patents)

Michael Todd Mateer (57 out of 57 patents)

4. Craig A Webster (47 out of 56 patents)

5. Mark J Pettay (46 out of 54 patents)

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