Craig A Webster

Title: Craig A Webster: Innovating Multimode Communication Configuration and User-centric Support Applications

Introduction:

In the world of innovations and patents, Craig A Webster has made a remarkable impact with his contributions to the fields of communication configuration and automated customer support applications. Hailing from Omaha, NE (US), Webster has an impressive track record with 53 patents to his name. Let's delve into his latest patents, career highlights, collaborations, and the significance of his work.

Latest Patents:

Craig A Webster has recently been involved in the development of two groundbreaking patents:

1. Multimode Service Communication Configuration:

This patent revolutionizes customer communication processing. Webster's invention involves receiving customer communications through a primary communication medium and designating them as active communications. By utilizing a display selection during active communication, the system identifies the current customer status and leverages it to assign an agent. Furthermore, the invention retrieves pre-recorded content files associated with the assigned agent and customer condition, forwarding them to the customer via a different communication medium. This innovation enhances customer experience and streamlines communication processes.

2. Applying User Preferences, Behavioral Patterns, and/or Environmental Factors to an Automated Customer Support Application:

This patent presents a method and apparatus for customizing applications utilizing user profile information. Webster's invention involves the identification and authorization of users from inquiries received via user devices. By retrieving user profiles that include historical data, the system calculates predictions regarding the purpose of the inquiry. These predictions are based on a variety of factors, such as user profile history, social networking information, and recent transactions. The response to the inquiry is then transmitted accordingly. This innovation optimizes customer support systems and ensures personalized responses.

Career Highlights:

Craig A Webster's impressive career spans across renowned companies, where his expertise has made a lasting impact. Some notable highlights include his contributions at:

1. West Corporation:

Webster played a vital role in contributing to technological advancements at West Corporation. Unfortunately, details about specific projects he was involved in are not available.

2. Intrado Corporation (formerly West Safety Services):

Intrado Corporation, previously known as West Safety Services, is a leading provider of emergency communication infrastructure and services. Webster likely contributed to the development of their innovative solutions, although specific information is not available.

Collaborations:

During his career, Craig A Webster had the opportunity to collaborate with some talented individuals in the field, including:

1. Michael Todd Mateer:

Webster worked alongside Michael Todd Mateer, leveraging their collective expertise to drive technological advancements in their respective areas.

2. Jil M Fisher:

Another collaboration for Webster was with Jil M Fisher, a skilled individual who contributed to their joint efforts in developing innovative solutions.

Conclusion:

Craig A Webster's contributions in the sphere of communication configuration and automated support applications have significantly enhanced the way businesses and customers interact. His recent patents demonstrate his passion for developing solutions that improve processes, streamline communication, and enhance user experiences. With his impressive track record, it is fascinating to anticipate further innovations from Webster in the future.